Privacy policy
Last updated: 2 September 2026
PRIVACY POLICY
This Privacy Policy explains how CelloBag.co.uk collects, uses, stores and shares personal information when you visit our website, place an order, contact us, sign up for marketing or otherwise interact with us.
CelloBag.co.uk is operated by HNTR LTD. For the purposes of UK data protection law, HNTR LTD is the data controller of the personal information described in this policy.
Our contact details are:
HNTR LTD trading as CelloBag.co.uk
Email: contact@cellobag.co.uk
1. INFORMATION WE COLLECT
The information we collect depends on how you use CelloBag.co.uk.
We may collect:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order information, including the products and pack sizes you purchase, order value, delivery method, returns, cancellations and transaction history.
• Payment and transaction information. Payments are processed through Shopify and its payment providers. We receive information needed to confirm and manage your payment and order, but we do not directly store your full payment-card details.
• Account information, if you choose to use customer-account features.
• Customer-service information, including information you provide when using our contact form, emailing us or contacting us about an order.
• Marketing information, including your name, email address and marketing preferences if you sign up to receive CelloBag.co.uk emails or offers.
• Device and technical information, such as your IP address, browser type, device information and information about how you interact with our website.
• Cookie and analytics information, where applicable and subject to your cookie choices.
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information:
• directly from you when you place an order, create or use an account, complete a form, sign up for marketing or contact us;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and payment providers when they process transactions or provide our ecommerce services;
• from fulfilment and delivery providers in connection with the fulfilment, tracking and delivery of your order; and
• from other service providers that help us operate, secure and understand the performance of our website.
3. HOW WE USE YOUR INFORMATION AND OUR LAWFUL BASES
We only use personal information where we have a lawful basis to do so.
Processing and fulfilling orders
We use your information to process payments, confirm orders, arrange fulfilment and delivery, provide tracking, handle returns and refunds and otherwise provide the products you have purchased.
Our lawful basis is that this processing is necessary to perform our contract with you.
Customer service
We use your information to answer questions, help with sizing, respond to contact-form submissions, resolve delivery problems and provide support relating to existing orders.
Depending on the circumstances, our lawful basis is performance of our contract with you or our legitimate interest in providing effective customer service.
Payments, security and fraud prevention
We may use relevant account, transaction, device and payment information to help process payments, protect our website and identify or prevent fraud, misuse or other unlawful activity.
Our lawful bases may include performance of our contract with you, compliance with legal obligations and our legitimate interests in protecting our customers and business.
Legal, tax and accounting requirements
We retain and use certain information where necessary to comply with accounting, tax, regulatory and other legal obligations.
Our lawful basis is compliance with our legal obligations.
Marketing
If you sign up for CelloBag.co.uk marketing, including our “Get 5% off your first order” offer, we may use your name and email address to send you offers, product information, size guidance, packaging tips and other marketing communications.
Where consent is required, our lawful basis is your consent.
You can unsubscribe at any time using the unsubscribe link in our emails. You can also contact us at contact@cellobag.co.uk.
Website analytics and improvement
Where you have provided any consent required for non-essential cookies or analytics technologies, we may use information about how visitors use CelloBag.co.uk to understand website performance, improve navigation, identify popular products and improve the customer experience.
This may include analytics services such as Google Analytics where enabled.
Our lawful basis for non-essential cookies and associated analytics processing is consent where required by law.
Operating and improving our business
We may use information where reasonably necessary to operate, secure and improve CelloBag.co.uk, maintain appropriate business records and understand how our services are being used.
Where applicable, our lawful basis is our legitimate interest in operating and improving our business. We consider these interests against your privacy rights before relying on this basis.
4. SHOPIFY
CelloBag.co.uk is hosted and powered by Shopify.
Shopify provides the ecommerce technology used to operate our store, process orders, manage customer information and support payments and other store functions.
Information you provide through CelloBag.co.uk may therefore be processed by Shopify in order to provide these services.
Shopify may process information in countries outside the United Kingdom in accordance with its own privacy practices and applicable data-protection safeguards.
5. AMAZON MULTI-CHANNEL FULFILMENT AND DELIVERY
We use Amazon Multi-Channel Fulfilment to help fulfil CelloBag.co.uk orders.
To fulfil an order, relevant information such as your name, delivery address, contact information, products ordered and delivery requirements may be provided to Amazon Multi-Channel Fulfilment.
Amazon may provide necessary delivery information to selected UK delivery carriers so that your parcel can be delivered and tracked.
We only provide information required for fulfilment, delivery, tracking and related customer service.
Our lawful basis for this processing is performance of our contract with you.
6. OTHER ORGANISATIONS WE MAY SHARE INFORMATION WITH
We may share personal information where necessary with organisations that help us operate CelloBag.co.uk, including:
• Shopify and ecommerce technology providers;
• payment-processing providers;
• Amazon Multi-Channel Fulfilment;
• delivery and courier companies;
• website hosting, IT and security providers;
• analytics providers, where enabled and permitted by your cookie choices;
• email and marketing service providers where you have signed up for marketing;
• accountants, professional advisers and other providers assisting us with legitimate business or legal requirements; and
• regulators, courts, law-enforcement bodies or other authorities where we are legally required to provide information.
We may also disclose information in connection with a genuine sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data-protection requirements.
We do not sell your personal information for money.
7. COOKIES AND SIMILAR TECHNOLOGIES
CelloBag.co.uk uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function, including features relating to security, shopping baskets, checkout and customer preferences.
We may also use non-essential cookies for purposes such as analytics and understanding how customers use the website.
Where consent is required, non-essential cookies will only be used after you have made the relevant choice through our cookie controls.
Our cookie banner allows you to Accept, Reject or Manage applicable non-essential cookies.
You can change your cookie choices using the cookie-management options available on the website.
Some functionality may be affected if certain cookies are disabled.
8. MARKETING COMMUNICATIONS
We will only send marketing communications where permitted by law.
If you sign up to our email list, you may receive information about CelloBag.co.uk products, offers, size guidance and packaging-related content.
You can withdraw your consent and unsubscribe at any time using the unsubscribe link contained in marketing emails.
Withdrawing consent does not affect any processing that took place lawfully before consent was withdrawn.
We may retain a limited suppression record after you unsubscribe so that we can respect your request not to receive further marketing.
9. INTERNATIONAL TRANSFERS
Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we require an appropriate lawful mechanism to be used where required.
Depending on the destination and provider, this may include UK adequacy regulations, recognised data-protection frameworks or approved contractual safeguards.
You may contact us if you would like further information about the safeguards relevant to your personal information.
10. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.
The period will depend on the type of information and why we hold it.
For example:
• order, payment and transaction records may be retained for the period required for tax, accounting and legal purposes, which will commonly be up to six years;
• customer-service correspondence is kept for as long as reasonably necessary to respond to your enquiry, deal with any subsequent issue and maintain appropriate business records;
• marketing information is retained while you remain subscribed, subject to any limited suppression record required to respect an unsubscribe request;
• account information is retained while your account remains active and thereafter where reasonably necessary for legal or operational purposes; and
• cookie and analytics information is retained according to the relevant cookie or service-provider retention period.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
11. SECURITY
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Please do not send passwords, full payment-card details or other unnecessary sensitive information through our contact form or ordinary email.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and subject to applicable exemptions, UK data-protection law may give you rights including:
• the right to request access to the personal information we hold about you;
• the right to ask us to correct inaccurate or incomplete information;
• the right to ask us to erase personal information in certain circumstances;
• the right to ask us to restrict how personal information is used in certain circumstances;
• the right to receive certain personal information in a portable format;
• the right to object to certain types of processing;
• the right to object to direct marketing; and
• where we rely on your consent, the right to withdraw that consent at any time.
You will not be charged for exercising these rights in ordinary circumstances.
We may need to verify your identity before responding to a request.
To exercise a data-protection right, contact:
contact@cellobag.co.uk
13. AUTOMATED DECISION-MAKING
We do not currently use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.
14. CHILDREN
CelloBag.co.uk is not directed at children and we do not knowingly collect personal information from children for the purpose of providing our ecommerce services.
If you believe a child has provided us with personal information inappropriately, please contact us.
15. THIRD-PARTY LINKS
CelloBag.co.uk may contain links to third-party websites or services.
Those websites have their own privacy practices and we are not responsible for how third parties collect or use information when you leave CelloBag.co.uk.
We recommend reviewing the privacy information provided by the relevant third party.
16. COMPLAINTS
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
You can find current contact and complaint information through the ICO website.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, service providers, legal requirements or privacy practices.
When we make changes, we will update the “Last updated” date shown at the top of this policy.
18. CONTACT US
If you have questions about this Privacy Policy, how we use personal information or your data-protection rights, contact:
HNTR LTD trading as CelloBag.co.uk
Email: contact@cellobag.co.uk