Terms of service
Last updated: 2 September 2026
TERMS OF SERVICE
These Terms of Service apply when you visit CelloBag.co.uk, purchase products from us or otherwise use our website.
CelloBag.co.uk is operated by HNTR LTD, trading as CelloBag.co.uk.
Our statutory company information is provided separately in our Legal Notice.
If you have any questions, please contact us at:
contact@cellobag.co.uk
1. ABOUT THESE TERMS
These Terms explain the rules that apply when you use CelloBag.co.uk and when you purchase products from us.
By placing an order through CelloBag.co.uk, you agree to these Terms.
If you are purchasing as a consumer, nothing in these Terms affects the rights you have under UK consumer law.
2. OUR PRODUCTS
CelloBag.co.uk sells clear self-seal cello bags for uses including art prints, greeting cards, photographs, invitations and other creative work.
Our current range includes multiple practical sizes with 100 Pack and 200 Pack options.
Product descriptions, dimensions, pack quantities, prices and other relevant information are shown on the applicable product page.
We take reasonable care to ensure product descriptions and images are accurate. However, colours and appearance may vary slightly depending on your screen, photography and normal manufacturing variation.
3. BAG SIZES AND DIMENSIONS
Our bag dimensions refer to the usable internal bag size unless otherwise stated.
The self-seal flap is additional to the usable internal dimensions.
You should measure the item you wish to protect before ordering.
Where you are using backing board, mounts or thicker contents, you should allow additional room so that your item can be inserted without being forced.
Our Size Guide is available to help customers compare the available sizes.
4. PRICES
All prices displayed on CelloBag.co.uk are in pounds sterling (GBP).
Prices shown to UK customers include VAT where applicable.
The total amount payable, including any applicable delivery charge, will be shown before you complete checkout.
We may change our prices from time to time. A price change will not affect an order that has already been accepted by us.
5. ORDERS
When you submit an order, you are offering to purchase the products shown in your order.
You are responsible for checking your order details before completing checkout, including:
• the products selected;
• bag size;
• pack quantity;
• delivery address;
• delivery option; and
• contact information.
After you place an order, you will receive an order confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, for example where:
• a product is unavailable;
• we cannot authorise or verify payment;
• we reasonably suspect fraud or misuse;
• there is an obvious pricing or listing error; or
• we cannot lawfully fulfil the order.
If we cancel an order after payment has been taken, the amount paid for the cancelled products will be refunded.
6. PAYMENT
Payment is taken through the payment methods offered during Shopify checkout.
Payment processing may be carried out by Shopify Payments and other payment providers made available through the checkout.
You must provide accurate payment information and be authorised to use the payment method selected.
We do not directly store your full payment-card details.
7. UK DELIVERY
CelloBag.co.uk currently delivers within the United Kingdom only.
Our current Standard delivery charge is £3.49.
Standard delivery is free on orders over £25.
Standard delivery is typically 2–3 business days.
Expedited delivery is available at checkout for £6.99 and uses a 1 business day delivery option.
The delivery options, prices and estimated timings available for your particular order will be shown during checkout.
Delivery times are estimates and can occasionally be affected by circumstances outside our reasonable control.
8. AMAZON MULTI-CHANNEL FULFILMENT
We use Amazon Multi-Channel Fulfilment to help fulfil CelloBag.co.uk orders.
This allows orders placed directly through CelloBag.co.uk to be processed through Amazon's fulfilment network and delivered using selected UK delivery carriers.
Relevant order and delivery information may be provided to Amazon Multi-Channel Fulfilment and delivery carriers where necessary to fulfil, deliver and track your order.
Further information about the use of personal information is available in our Privacy Policy.
9. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address.
Please check your delivery details carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible at:
contact@cellobag.co.uk
Because fulfilment can begin quickly, we cannot guarantee that a delivery address can be changed after an order has entered processing.
10. DELIVERY PROBLEMS
If your order has not arrived within the expected delivery period, please contact us.
We may need to investigate the delivery with our fulfilment or delivery partners before confirming the appropriate next step.
Nothing in this section affects your statutory consumer rights.
11. CHANGING OR CANCELLING AN ORDER BEFORE DISPATCH
Our fulfilment process can begin quickly after an order is placed.
If you need to change or cancel an order, please contact us as soon as possible.
We will try to help where we reasonably can, but we cannot guarantee that an order can be changed or cancelled once fulfilment has begun.
This does not affect any statutory cancellation rights you may have as a consumer after receiving your order.
12. CONSUMER RIGHT TO CANCEL
If you are a consumer purchasing online, you normally have the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving the goods.
You can notify us by contacting:
contact@cellobag.co.uk
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Further information and return instructions are provided in our Return and Refund Policy and on our Delivery & Returns page.
13. CHANGE-OF-MIND RETURNS
For a change-of-mind return, you are responsible for the cost of returning the goods unless we have expressly agreed otherwise.
Please contact us before returning goods so that we can provide the correct return instructions.
You should take reasonable care of products while they are in your possession.
You may inspect products in the same way that you reasonably could in a physical shop.
Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced because they have been handled beyond what was reasonably necessary to inspect them.
14. REFUNDS FOR CANCELLED ORDERS
Where you validly exercise your consumer cancellation right, we will refund payments due to you in accordance with applicable law.
Where applicable, this includes the cost of our Standard delivery service.
If you selected a more expensive delivery method, such as Expedited delivery, we are not required to refund the additional amount above the equivalent Standard delivery cost.
Refunds will normally be made to the original payment method.
Further details are provided in our Return and Refund Policy.
15. DAMAGED, FAULTY OR INCORRECT GOODS
If your order arrives damaged, faulty, not as described or you receive the wrong product, please contact us as soon as possible.
Where helpful, we may ask you to provide photographs or other information so that we can understand the issue.
Depending on the circumstances and your legal rights, we may offer an appropriate:
• replacement;
• refund;
• price reduction; or
• other remedy.
Nothing in these Terms limits your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
16. BUSINESS CUSTOMERS
Some CelloBag.co.uk customers purchase products wholly or mainly for business purposes.
If you are purchasing in the course of a business, statutory consumer cancellation rights may not apply to your purchase.
Any return rights available to business customers will be governed by these Terms, our Return and Refund Policy and any rights that apply under law.
17. PROMOTIONS AND DISCOUNT CODES
From time to time we may offer discount codes, introductory offers or other promotions.
Promotions may:
• have an expiry date;
• apply only to particular customers, products or orders;
• require a minimum spend;
• be limited to one use per customer;
• exclude delivery charges; or
• be subject to other conditions displayed with the promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders already validly placed using that promotion.
18. EMAIL OFFERS
Customers may choose to sign up for CelloBag.co.uk marketing communications, including offers such as our 5% first-order promotion where available.
Marketing communications are optional.
You can unsubscribe from marketing at any time using the unsubscribe link in our emails.
Further information is available in our Privacy Policy.
19. CUSTOMER ACCOUNTS
Where customer-account functionality is available, you are responsible for keeping your account credentials secure.
You must provide accurate information when creating or using an account.
Please contact us if you believe your account has been accessed without authorisation.
20. WEBSITE AVAILABILITY
We aim to keep CelloBag.co.uk available and working correctly.
However, we do not guarantee that the website will always be uninterrupted or error-free.
We may temporarily suspend, restrict or update parts of the website for maintenance, security, technical or operational reasons.
21. ACCEPTABLE USE
You must not misuse CelloBag.co.uk.
You must not knowingly:
• introduce viruses, malicious code or other harmful technology;
• attempt to gain unauthorised access to the website or related systems;
• interfere with the operation or security of the website;
• use the website for unlawful or fraudulent purposes;
• scrape, copy or extract website content through unauthorised automated means; or
• use the website in a way that infringes the rights of another person.
22. INTELLECTUAL PROPERTY
The content of CelloBag.co.uk, including its branding, text, layout, product photography, graphics and other materials, is owned by or licensed to HNTR LTD unless otherwise stated.
You may use the website for your personal or legitimate business purchasing purposes.
You may not reproduce, distribute, commercially exploit or substantially copy our website content without permission unless permitted by law.
23. THIRD-PARTY SERVICES AND LINKS
CelloBag.co.uk uses third-party services including Shopify, payment providers, Amazon Multi-Channel Fulfilment and delivery providers.
Our website may also contain links to third-party websites.
We are not responsible for the content or operation of independent third-party websites that we do not control.
Your use of third-party services may also be subject to the relevant provider's terms and privacy information.
24. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a failure or delay caused by circumstances outside our reasonable control where the law allows.
This may include events affecting:
• delivery networks;
• fulfilment centres;
• telecommunications;
• payment systems;
• internet services;
• transport;
• severe weather;
• industrial action; or
• government or regulatory action.
Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Nothing in this section removes rights that cannot legally be excluded.
25. OUR LIABILITY TO CONSUMERS
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits:
• your statutory consumer rights;
• liability for death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or limited.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where required by law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
26. PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy.
Please review the Privacy Policy for information about how CelloBag.co.uk collects, uses, stores and shares personal information.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to:
• our products or services;
• delivery arrangements;
• website functionality;
• business operations; or
• applicable legal or regulatory requirements.
The Terms that apply to an order will normally be the version in effect when that order was placed.
The latest version will be published on CelloBag.co.uk with an updated revision date.
28. SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
29. NO WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.
30. GOVERNING LAW
These Terms and purchases made through CelloBag.co.uk are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you continue to benefit from any mandatory consumer protections that apply to you and may bring proceedings in the courts available to you under applicable law.
31. CONTACT US
If you have questions about these Terms, an order or CelloBag.co.uk, contact us at:
contact@cellobag.co.uk
CelloBag.co.uk is operated by HNTR LTD.
Full statutory company information is provided in our Legal Notice.