Shipping policy
Last updated: 2 September 2026
SHIPPING POLICY
This Shipping Policy explains the delivery options available when ordering from CelloBag.co.uk.
CelloBag.co.uk is operated by HNTR LTD.
For delivery questions, contact:
contact@cellobag.co.uk
1. WHERE WE DELIVER
CelloBag.co.uk currently delivers within the United Kingdom only.
We do not currently offer international delivery through CelloBag.co.uk.
2. STANDARD DELIVERY
Standard UK delivery costs £3.49.
Standard delivery is FREE on orders over £25.
Standard delivery is typically 2–3 business days.
The delivery charge applicable to your order will be shown before you complete checkout.
3. EXPEDITED DELIVERY
Expedited UK delivery is available at checkout for £6.99.
Expedited delivery uses a 1 business day delivery option.
The available delivery services and charges will be shown during checkout before payment is completed.
4. DELIVERY TIMES
Delivery times shown on CelloBag.co.uk are estimates based on the delivery service selected.
Business days normally exclude weekends and UK bank holidays.
Occasionally deliveries may take longer because of circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption or unusually high delivery volumes.
If you believe your order is significantly delayed, please contact us.
5. ORDER FULFILMENT
We use Amazon Multi-Channel Fulfilment to help fulfil CelloBag.co.uk orders.
Orders placed directly through CelloBag.co.uk may be processed through Amazon's fulfilment network and delivered using selected UK delivery carriers.
This allows us to provide fast and reliable fulfilment while customers continue to purchase directly from CelloBag.co.uk.
6. TRACKING
Where tracking information is available, it will be added to your order so that you can follow the progress of your delivery.
Tracking may be provided by the carrier responsible for the final delivery.
If tracking has not updated for an extended period or you believe there is a problem with your delivery, please contact us.
7. DELIVERY ADDRESSES
Please provide a complete and accurate delivery address when placing your order.
You are responsible for checking your delivery information before completing checkout.
If you notice an address error after placing an order, contact us as soon as possible at:
contact@cellobag.co.uk
Because fulfilment can begin quickly, we cannot guarantee that an address can be changed once processing has started.
8. FAILED OR UNDELIVERABLE DELIVERIES
If a delivery cannot be completed because the address supplied was incomplete or incorrect, or because the carrier was unable to complete delivery, the parcel may be returned.
If this happens, please contact us.
Where the delivery issue was caused by incorrect information supplied by the customer, an additional delivery charge may be required before the order is sent again.
This does not affect your rights where the delivery problem was caused by us or our delivery providers.
9. DELIVERY DELAYS
If your order has not arrived within the expected period, please contact us so that we can investigate.
We may need to check the delivery status with our fulfilment or carrier partners before confirming the appropriate next step.
Nothing in this policy affects your statutory consumer rights.
10. DAMAGED OR INCORRECT DELIVERIES
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please provide:
• your order number;
• details of the problem; and
• photographs where helpful.
We will work with you to arrange an appropriate replacement, refund or other resolution.
Further information is available in our Return and Refund Policy.
11. CHANGES AND CANCELLATIONS
Fulfilment can begin quickly after an order is placed.
If you need to change or cancel an order, contact us as soon as possible.
We will try to help where reasonably possible, but we cannot guarantee that an order can be changed or stopped once fulfilment has begun.
Your statutory cancellation rights are explained in our Return and Refund Policy.
12. DELIVERY & RETURNS PAGE
For a simple overview of our delivery options and returns process, please visit the Delivery & Returns page on CelloBag.co.uk.
13. CONTACT US
If you have a question about delivery or an existing order, contact:
contact@cellobag.co.uk
CelloBag.co.uk is operated by HNTR LTD.